The Aptean


Complaints Management

Thought Leadership
10 ways to navigate RG 271 with a complaints management system

Regulatory Guide 271 (RG 271) set out by The Australian Securities and Investments Commission is forcing financial services businesses to assess how they…

Customer Success
How can businesses work to increase empathy on the complaints management front line?

When it comes to complaints management, a sympathetic ear is a vital tool. Customers crave someone to listen to their issue, and ultimately, provide reassurance…

Thought Leadership
Managing Your Social Media Platforms and How a Complaint Management System Can Help

According to Forrester, 80% of consumers are using social media to engage with brands, and Pew Research indicates that YouTube and Facebook are the most…

Thought Leadership
Leverage a Complaint Management Solution to Develop More Efficient Staff

Curious about how you can best prepare your staff for the evolving complaints landscape? A complaint management solution (CMS) centralizes all of your…

Mitigate the Gap between Customer Expectations and Actual Experiences

Mitigate the Gap between Customer Expectations and Actual Experiences Did you know that a typical business only hears from 4% of its dissatisfied customers?…



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