The Aptean Blog

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Complaints Management

Thought Leadership
Social Media: Opportunity for Engagement or Cause for Complaint?

Millions of people are using social media to network, sell products, extend influence and inevitably, complain about poor service. A recent report on social…

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Thought Leadership
More Staff or More Efficient Staff?

Today, it has never been easier for consumers to change their supplier or service provider. This has become particularly apparent in free markets in recent…

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