The Aptean Blog

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Complaints Management

Thought Leadership
Managing Your Social Media Platforms and How a Complaint Management System Can Help

According to Forrester, 80% of consumers are using social media to engage with brands, and Pew Research indicates that YouTube and Facebook are the most…

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Thought Leadership
Leverage a Complaint Management Solution to Develop More Efficient Staff

Curious about how you can best prepare your staff for the evolving complaints landscape? A complaint management solution (CMS) centralizes all of your…

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Culture
Mitigate the Gap between Customer Expectations and Actual Experiences

Mitigate the Gap between Customer Expectations and Actual Experiences Did you know that a typical business only hears from 4% of its dissatisfied customers?…

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Thought Leadership
Leverage CMS Compliance Tools to Elevate the Customer Experience

Hardly a month goes by without the introduction of some new regulatory mandate, legislative requirement or addition to the compliance to-do list. For many…

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Thought Leadership
Customer Complaints: Getting to the Root of the Problem

When it comes to customer complaints, sometimes it’s easy to fall into the trap of superficial problem-solving. This is where you immediately troubleshoot…

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