Category:
Customer Success
A Fresh Look at Compliance: CX Friend or CX Foe?
Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add — and one which…
MoreHow can businesses work to increase empathy on the complaints management front line?
When it comes to complaints management, a sympathetic ear is a vital tool. Customers crave someone to listen to their issue, and ultimately, provide reassurance…
MoreHow to Drive Better OEE and Increase Productivity by 34%
It's no secret that the world has been transforming at an alarming rate. Global change had been accelerating socially, politically and demographically…
MoreThe Metalworking Group Enhances Visibility and Masters Scheduling with Made2Manage ERP
The Metalworking Group(MWG) is a full-scale design and metal manufacturer capable of producing everything from small component parts to large structural…
MoreMorey's Piers and Water Parks Makes a Splash with Aptean TabWare EAM
Morey's Piers and Water Parks is a classic seaside amusement park located on The Wildwoods boardwalk in New Jersey. The park has been family owned and…
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