The Aptean Blog

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Customer Success

Customer Success
A Fresh Look at Compliance: CX Friend or CX Foe?

Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add — and one which…

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Customer Success
How can businesses work to increase empathy on the complaints management front line?

When it comes to complaints management, a sympathetic ear is a vital tool. Customers crave someone to listen to their issue, and ultimately, provide reassurance…

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Customer Success
How to Drive Better OEE and Increase Productivity by 34%

It's no secret that the world has been transforming at an alarming rate. Global change had been accelerating socially, politically and demographically…

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Customer Success
The Metalworking Group Enhances Visibility and Masters Scheduling with Made2Manage ERP

The Metalworking Group(MWG) is a full-scale design and metal manufacturer capable of producing everything from small component parts to large structural…

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Customer Success
Morey's Piers and Water Parks Makes a Splash with Aptean TabWare EAM

Morey's Piers and Water Parks is a classic seaside amusement park located on The Wildwoods boardwalk in New Jersey. The park has been family owned and…

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