The Aptean
Tag:
Customer Experience
Thought Leadership
Mortgage Prisoners – What Steps Can the Industry Take to Help?
Borrowers trapped in their current, more expensive mortgage who can’t re-finance for a cheaper loan have been dubbed “mortgage prisoners” in recent years…
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Customer Success
A Fresh Look at Compliance: CX Friend or CX Foe?
Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add — and one which…
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Thought Leadership
4 key considerations to ensure consistency and quality when project planning
There’s more pressure than ever to deliver projects on time, on budget and on brief. It’s vital that we look to guarantee the consistency and quality of…
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Customer Success
How can businesses work to increase empathy on the complaints management front line?
When it comes to complaints management, a sympathetic ear is a vital tool. Customers crave someone to listen to their issue, and ultimately, provide reassurance…
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Thought Leadership
Home Is Where The Heart Of Customer Experience Is
Antony Jagger, Manager, Customer Solutions, Aptean, looks at some of the challenges associated with mobilising customer services teams in the financial…
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