The Aptean Blog

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Customer Experience

Thought Leadership
Home Is Where The Heart Of Customer Experience Is

Antony Jagger, Manager, Customer Solutions, Aptean, looks at some of the challenges associated with mobilising customer services teams in the financial…

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Thought Leadership
Leverage a Complaint Management Solution to Develop More Efficient Staff

Curious about how you can best prepare your staff for the evolving complaints landscape? A complaint management solution (CMS) centralizes all of your…

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Culture
Mitigate the Gap between Customer Expectations and Actual Experiences

Mitigate the Gap between Customer Expectations and Actual Experiences Did you know that a typical business only hears from 4% of its dissatisfied customers?…

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Customer Success
LV= Leverages Aptean Respond to Excel in Compliance and Customer Care

Businesses are currently being asked to manage a lot, all at once, and with real-time data. LV= is a mutual protection, savings and retirement provider,…

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Customer Success
Jennmar Gains Quicker Business Growth & Ample Flexibility From Ross ERP

IT Manager Mark Johnson relays Jennmar’s long-running history with Ross ERP and explains how, through mergers, acquisitions and divestitures, it has supported…

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