The Aptean Blog

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Customer Service

Thought Leadership
Leverage CMS Compliance Tools to Elevate the Customer Experience

Hardly a month goes by without the introduction of some new regulatory mandate, legislative requirement or addition to the compliance to-do list. For many…

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Culture
Effectively Manage Customer Complaints: 8 Challenges To Overcome

As technology evolves, so do customers’ expectations. Consumers want their voices heard along the customer journey, which presents businesses with a new…

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Thought Leadership
The Value of the Contact Center Agent

Communications specialist, IT technician, product expert, negotiator, conflict consultant, data analyst. These are just some of the hats that contact center…

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Culture
A Letter to Our Customers and Partners

Aptean’s Commitment during the COVID-19 Pandemic In times of such global uncertainty, we want you to know that Aptean and each of our companies are committed…

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Thought Leadership
Simple Self-Serve: Meeting Customer Expectations Every Time

With increased purchasing power, modern consumers are savvy and empowered, hold brands accountable on their values and are ruthless in their prerogative…

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