Tag:
customer service
Thought Leadership
I'm a Spoiled Consumer – But Your Customers Are Too
Maybe I’m a spoiled consumer. If so, blame Amazon. Amazon – and many other companies – have increased our expectations about speed and convenience, which…
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Thought Leadership
Social Media: Opportunity for Engagement or Cause for Complaint?
Millions of people are using social media to network, sell products, extend influence and inevitably, complain about poor service. A recent report on social…
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