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Thought Leadership

Thought Leadership
Complaints: From Cost-Center to Marketing Discipline

Last year’s UK Customer Satisfaction Index compiled by the Institute of Customer Service found that customer satisfaction levels had dropped to their lowest…

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Thought Leadership
Demand And Inventory Planning Best Practices: Food And Beverage Industry

The success of your food and beverage business relies so heavily on good supply chain coordination. So when there’s a lack of harmony between the opinions…

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Thought Leadership
ERP System Examples

Let’s start with the obvious question: what is ERP? First and most simply, ERP stands for enterprise resource planning. According to SearchERP, an ERP…

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Thought Leadership
6 Questions to Ask When Selecting a Complaint Management System

Today’s customers no longer have to walk into a brick-and-mortar store to get their questions answered. From social media posts and emails to website forms…

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Thought Leadership
3 Reasons Automating Manual Processes is Essential for Discrete Manufacturers

According to a recent study from Plutoshift, 48% of manufacturers still use spreadsheets or other manual data entry documents. These methods of planning…

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