How to Manage Returns Effectively and Efficiently
In 2020, shoppers have already spent an additional $107 billion online compared to 2019. That’s an astronomical increase, and it indicates one thing:…
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Thought Leadership
How quality assurance processes play a crucial role in complaint handling
Nearly 70% of businesses believe that customers are satisfied with their complaint handling, research shows. But only 26% of customers report that they…
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Thought Leadership
Truck Route Planning Software is Connected to (Almost) Everything
Many businesses have experienced astonishing realizations during the pandemic lockdown. Retailers, wholesalers and manufacturers alike have discovered…
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Thought Leadership
Is your ERP solution future-proof?
You may have been debating the importance of investing in an ERP package for your food business. But equally as important is how the solution you opt for…
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Thought Leadership
How to Manage Returns Effectively and Efficiently
In 2020, shoppers have already spent an additional $107 billion online compared to 2019. That’s an astronomical increase, and it indicates one thing: people…
More
Customer Success
How can businesses work to increase empathy on the complaints management front line?
When it comes to complaints management, a sympathetic ear is a vital tool. Customers crave someone to listen to their issue, and ultimately, provide reassurance…
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