Aptean CRM - Call Center Software

HEADLINE

• A Unified Front Line

Craft a Consistent Customer Experience

With Aptean CRM, your call center is about to get a productivity overhaul. Our Contact Center solution is fully integrated with our comprehensive CRM offering, and was designed with workplace efficiency in mind.

Provide your agents with customized, real-time scripts, create streamlined calling queues to maximize call timeliness, integrate directly with one of 30 CTI switches, and manage a variety of call programs, removing the risk of data loss.

Streamlined Call Scripting

Prepare your call center agents by presenting a customer profile and background before the call.

• Make changes to scripts and send alerts to agents in real-time.

• Provide customer data to agents to save on call time.

• Eliminate time-consuming training time with simple scripting.

• Raise productivity levels by keeping conversations flowing.

Orderly Calling Queue

Reduce inefficiencies in your Contact Center with systematic calling queues.

• Generate customized queues based on predefined rules and customer profile.

• Minimize downtime between customer calls.

• Reduce the risk of duplicate cold calling.

• Keep customers on the line through flexible call transferring.

Handy CTI Integration

Give your agents top-notch technology with CTI systems integration.

• Integrate with over 30 CTI switches.

• Make and answer phone calls directly from your dashboard.

• Receive alerts and notifications without switching between multiple screens.

Convenient Content Management

Manage scripts and message points all within one effective database.

• Build and save customized messages as needed.

• Utilize HTML within scripts, going beyond simple text.

• Lower the risk of data loss with a comprehensive content management space.