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- Blog Post 31 Jul 2023Shining a Spotlight on Root Cause Analysis (RCA)We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.
- Blog Post 21 Jul 2023Why You Should Put Complaints at the Heart of Your BusinessHaving complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.
- Blog Post 19 Jul 2023Consumer Duty Compliance: Is Your Complaints Team Ready?Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.
- Blog Post 2 Feb 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.
- Blog Post 2 Feb 2021CCPA Compliance: 7 Lessons to Learn From Similar European RegulationsWhen it comes to data protection compliance for laws like CCPA, there is a lot of opportunity for US businesses to learn from the GDPR experiences of their European peers.
- Blog Post 5 Jan 2021CCPA 2.0 – The Dawn of the CPRA and How it Applies to Your BusinessThe California Privacy Rights Act (CPRA) will expand on the ground-breaking CCPA, creating further obligations for some businesses.
- Blog Post 22 Dec 2020Is CCPA Just the Tip of the Iceberg When it Comes to Regulatory Compliance in the US?Following the introduction of CCPA, it’s no longer a case of ‘if’ but ‘when’ new data privacy laws will appear. Now is the time to put in place the framework for compliance.
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