Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 29 Feb 2024Distribution and Delivery: 5 Strategic Priorities for 2024As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.
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- Blog Post 21 Jul 2023Why You Should Put Complaints at the Heart of Your BusinessHaving complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.
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- Blog Post 13 Jul 2023Revolutionise Your Fleet Operations: The Synergy of Daily and Strategic Route PlanningAs you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.
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- Blog Post 6 Jun 2023How Can Technology Help Financial Services Businesses Better Manage the Entire Remediation Process?Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.
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- Blog Post 1 Jun 2023How To Optimise Your Complaint Handling Process for Customer Service ExcellenceDiscover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.
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- Success Story 27 Apr 2023Wiley Companies Migrates Aptean ERP to the Cloud for Scalability, Reliability and Business GrowthDiscover how Wiley Companies unlocked greater scalability, reliability and business growth by converting its ERP system to a Software as a Service (SaaS) model.
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- Blog Post 12 Apr 2023Meat Distribution Software: ERP and TMS Features that Help You Tackle Sector-Specific ChallengesDiscover how enterprise resource planning and transportation management software tackle the specific challenges of the meat, seafood and poultry industry.
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- Blog Post 22 Mar 2023Creating World-Class Customer ServiceDiscover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.
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- News 1 Feb 2023Aptean Appoints Marianne Chikos as Chief Customer OfficerAccelerates Focus on Enhancing the Customer Experience
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- Blog Post 26 Jan 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?
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- Blog Post 18 Jan 2023Creating a Frictionless Customer Complaint JourneyOrganisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.
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- Blog Post 20 Dec 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?
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- Blog Post 23 Nov 2022The Store of the Future: 10 Ways To Make People Love Shopping AgainIn a landscape focused on online interactions, creating an outstanding in-store experience can set your brand apart boosting customer loyalty and omni-channel success.
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- Blog Post 10 Oct 2022Is Mobile Proof of Delivery Software the Answer to Great On-Site Service?The on-site brand experience is a pivotal customer touchpoint for all mobile workforces. Find out how mobile proof of delivery software can improve your on-site customer service.
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- Blog Post 29 Sep 2022Customer Experience Excellence – The Key to Compliance, Retention and Good OutcomesWith research showing that customer experience is key to compliance and customer retention, you can use tech to ensure customer experience excellence.
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