Manage Customer Relationships

Customer Management

Today's consumers don't just shop from one single channel anymore. The experience they have along the way must be seamless as they switch between various platforms. A happy customer means repeat business, brand loyalty and, ultimately more sales. Being able to view your customers as a single entity across all channels of engagement is the key to making this happen and providing the experience consumers desire.

The concept of customer relationship management (CRM) isn't new. But it's one that can help you increase customer satisfaction, reduce operational costs and enhance your position in the marketplace. The key part to achieving this is having a comprehensive and intuitive CRM system in place to align to your business goals, help you think smarter and keep you one step ahead when it comes to attracting and building loyal customers.

A customer relationship management system acts as a central hub to your operation, helping you make more strategic planning decisions based on in-depth data and analytics that are obtained and stored within this centralized platform. It empowers you to increase productivity, give customers exactly what they want and close deals.

Aptean's CRM software is proven to help you discover intelligent customer insights and unleash additional sales opportunities. Our CRM solution gives you the tools to accurately profile and market to your multi-channel customers while enhancing your ability to manage targeted campaigns to boost sales, drive customer purchase activity and increase profitability.

With Aptean CRM all your customer insight, activity and patterns of behavior are managed in one centralized location regardless of sales channel or touchpoint. The system provides you with a single, comprehensive view of the customer across all channels to help drive sales, increase profits and enhance the overall customer experience.

Products with this Capability

Aptean's industry-specific solutions provide a centralized CRM system that empowers your business to drive sales and enhance the customer experience.

ERP for Retailers
Overview

Ensure your business processes are aligned with industry best practices and optimized to meet customer demand.

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