Regulatory Compliance Management Made Easy

Regulatory Compliance

Respond is configured out-of-the-box to support the stringent regulatory requirements around financial services complaints management. With built-in industry-specific reporting formats, workflow management systems and communication templates, Respond delivers the depth and breadth of functionality you need to excel at regulatory compliance management.

The Respond team makes it our business to stay up-to-date with the latest regulations from authorities around the world, including the UK’s Financial Conduct Authority (FCA), the Australian Financial Complaints Authority (AFCA), the US Consumer Financial Protection Bureau (CFPB) and many more. We work in close partnership with expert consultancies, including Huntswood, KPMG and CQ&D Solutions, to ensure our customers are equipped with the latest technologies and best practices.

By building in workflows, templates and controls designed around the requirements of your industry and region, Respond helps your team maintain full compliance while they focus on delivering an exceptional customer experience.

  • Designed around the latest regulatory and legal requirements
  • Comprehensive visibility across the entire customer complaint journey
  • Industry-specific templates, workflows, and reporting tools
  • Full auditability to demonstrate compliance
  • Risk-based quality assurance tools
  • In-depth reporting functionality
  • Easily configurable to adhere to evolving regulations

Country-Specific Regulations

Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.

RG 165 & RG 271 (AU)
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Overview

Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.

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FCA (UK)
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Overview

Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.

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CCPA (US)
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Overview

Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.

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CFPB (US)
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Overview

Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.

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GDPR (EU)
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Overview

Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.

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Related Capabilities:
Customer Experience

Consumer Vulnerability Detection

Complaints & Dispute Management

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