Respond is configured out-of-the-box to support the stringent regulatory requirements around financial services complaints management. With built-in industry-specific reporting formats, workflow management systems and communication templates, Respond delivers the depth and breadth of functionality you need to excel at regulatory compliance management.
The Respond team makes it our business to stay up-to-date with the latest regulations from authorities around the world, including the UK’s Financial Conduct Authority (FCA), the Australian Financial Complaints Authority (AFCA), the US Consumer Financial Protection Bureau (CFPB) and many more. We work in close partnership with expert consultancies, including Huntswood, KPMG and CQ&D Solutions, to ensure our customers are equipped with the latest technologies and best practices.
By building in workflows, templates and controls designed around the requirements of your industry and region, Respond helps your team maintain full compliance while they focus on delivering an exceptional customer experience.
Aptean's complaints management system, Respond, helps financial services organizations around the world stay compliant with country-specific regulations.
Meet the requirements of Australia's RG 165 and RG 271 regulatory guidelines while driving long-term customer loyalty.
Excel at compliance with the UK Financial Conduct Authority's (FCA) DISP regulations while delivering exceptional customer service.
Respond to California Consumer Privacy Act (CCPA) rights requests efficiently and professionally.
Meet the requirements of the Consumer Financial Protection Bureau (CFPB) and leverage customer feedback to drive business improvements.
Efficiently track and manage General Data Protection Regulation (GDPR) rights requests.
Customer Experience
Consumer Vulnerability Detection
Complaints & Dispute Management