Posts By:
Martin Ellingham
News
The Attrition Mission
It’s never been easier or quicker to switch suppliers and service providers, with digital innovation and digital disruptors providing customers with the…
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News
Out with the Old; in with the New
One of the most highly regulated industries, the financial services sector faces the daily challenge of complying with a whole host of regulatory and legislative…
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News
Ensure Your Team Has the Right Skills and Tools to Support Your Customers
Aptean Respond is a complaint management solution to support your customer experience efforts. While investing in the right technology is the first step,…
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News
Building Customer Strategy with Aptean Respond
A positive customer experience is the most important way for businesses to measure their success. It has become increasingly important to provide interactions…
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News
Aptean Respond Helps Support Customer Vulnerabilities
In the UK, the payment protection insurance (PPI) scandal won’t soon be forgotten. It is one of the largest consumer scandals England has ever seen, costing…
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Media Relations
Nicole O'Rourke
Chief Marketing Officer
