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Martin Ellingham

News
Spotting Vulnerable Customers: How Quality Assurance Can Help

A key way to identify less visible types of vulnerability is to review your customer service team’s cases. Reviewing cases, or carrying out Quality Assurance…

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News
Creating Brand Advocates from Customer Complaints

A browse through social media reveals a world where even the smallest everyday occurrences are shared publicly. Any interaction with a business - good…

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News
Your Customers Are Already Talking About You on Social Media...

Effective social media management will help you to develop and maintain a healthy brand and will improve your relationship with your customers. Your customers…

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News
More Staff or More Efficient Staff?

Demands on frontline customer service reps are increasing as consumers expect a higher standard of response. If you cannot provide it, your customers will…

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Media Relations

Stephanie Zercher
Director, Global Corporate Communications
678-681-9070


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