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Aptean Respond
Keep Calm and Automate
Keep Calm and Automate (August 17, 2020) Customer expectations are rapidly rising across industries, and none more so than in the world of complaints management.…
MoreThe Duty of Care
The Duty of Care (July 5, 2020) This year has seen a substantial increase in the number of vulnerable customers across all sectors, making it more important…
MoreBuilding Customer Strategy with Aptean Respond
A positive customer experience is the most important way for businesses to measure their success. It has become increasingly important to provide interactions…
MoreRSA Insurance Group Saves 3,700 Hours Annually with Aptean Respond
RSA Insurance Group is one of the world’s longest-standing general insurers. Over the years, they’ve adapted and added new processes within its complaint…
MoreAptean Respond Helps Support Customer Vulnerabilities
In the UK, the payment protection insurance (PPI) scandal won’t soon be forgotten. It is one of the largest consumer scandals England has ever seen, costing…
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Media Relations
Nicole O'Rourke
Chief Marketing Officer