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Aptean Respond

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Keep Calm and Automate

Customer expectations are rapidly rising across industries, and none more so than in the world of complaints management. According to research by consulting…

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The Duty of Care

This year has seen a substantial increase in the number of vulnerable customers across all sectors, making it more important than ever for organizations…

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Building Customer Strategy with Aptean Respond

A positive customer experience is the most important way for businesses to measure their success. It has become increasingly important to provide interactions…

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RSA Insurance Group Saves 3,700 Hours Annually with Aptean Respond

RSA Insurance Group is one of the world’s longest-standing general insurers. Over the years, they’ve adapted and added new processes within its complaint…

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Aptean Respond Helps Support Customer Vulnerabilities

In the UK, the payment protection insurance (PPI) scandal won’t soon be forgotten. It is one of the largest consumer scandals England has ever seen, costing…

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Media Relations

Nicole O'Rourke
Chief Marketing Officer


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