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Complaints Management

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How compliant is your complaints handling process?

How compliant is your complaints handling process? (October 22, 2020). Note: Following this link opens a new browser tab and sends you to a website outside…

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How to increase empathy in complaints management

How to increase empathy in complaints management (October 21, 2020). Note: Following this link opens a new browser tab and sends you to a website outside…

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SaaS: the solid, cloud foundation for robust CX

SaaS: the solid, cloud foundation for robust CX (September 27, 2020). Note: Following this link opens a new browser tab and sends you to a website outside…

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Guaranteeing consistent quality

Guaranteeing consistent quality (June 16, 2020). Note: Following this link opens a new browser tab and sends you to a website outside of Aptean.com. …

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Changing Consumer Behavior Impacts Complaint Management Software Demands

A customer complaint management tool is proving to be a key focus for businesses who want to better align their service delivery with the heightened expectations…

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Nicole O'Rourke
Chief Marketing Officer


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