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Complaints Management

Press
Changing Consumer Behavior Impacts Complaint Management Software Demands

A customer complaint management tool is proving to be a key focus for businesses who want to better align their service delivery with the heightened expectations…

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Press
Aptean Partners With Voxtron to Increase Presence in the Middle East

Alpharetta, GA, September 12, 2018 – Aptean, a leading global provider of mission-critical, industry-specific enterprise software solutions, has formed…

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News
Technology to Detect Vulnerable Client Business

Aptean, which provides complaints software to financial services firms, is investigating whether technology can understand human behavior to identify all…

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Press
Aptean Expands Text Analytics Capabilities with TheySay Acquisition

Alpharetta, GA, January 3, 2018 — Aptean, a leading global provider of mission-critical enterprise software solutions, has acquired TheySay, a best-in-market…

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News
Creating Brand Advocates from Customer Complaints

A browse through social media reveals a world where even the smallest everyday occurrences are shared publicly. Any interaction with a business - good…

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Nicole O'Rourke
Chief Marketing Officer


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