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Complaints Management

News
Your Customers Are Already Talking About You on Social Media...

Effective social media management will help you to develop and maintain a healthy brand and will improve your relationship with your customers. Your customers…

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Press
CFPB Compliance Drives Increased Costs

Alpharetta, GA, April 19, 2016 — Since the Consumer Financial Protection Bureau (CFPB) began regulation and enforcement in 2010, 86 percent of financial…

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News
IFAS at Risk of Hefty Costs Without Robust Complaints System

Financial advisers could be faced with large costs if they fail to adopt a holistic system for handling complaints before next year’s reform, industry…

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News
Why Complaint Handling Is More Important Than Ever for the Insurance Industry

By utilizing software that captures every complaint, archives it and makes it available across the entirety of the frontline, companies can prepare for…

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News
The Blame Game: Complaints Handling in Financial Services

In response to the FCA’s complaints handling consultation paper, Aptean gathered an industry focus group to gauge reaction. While the participants agreed…

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Nicole O'Rourke
Chief Marketing Officer


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