News & Press

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Customer Experience

News
Why You Need to Make the Right Call Over Quality Assurance

Accurate information and transparent processes improve loyalty among both customers and employees, which becomes easier to achieve because QA encourages…

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News
Spotting Vulnerable Customers: How Quality Assurance Can Help

A key way to identify less visible types of vulnerability is to review your customer service team’s cases. Reviewing cases, or carrying out Quality Assurance…

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Press
Aptean Introduces New Identity

Alpharetta, GA, January 29, 2018 — Aptean, a leading global provider of mission-critical, industry-specific software solutions and support, has introduced…

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Press
Aptean Expands Text Analytics Capabilities with TheySay Acquisition

Alpharetta, GA, January 3, 2018 — Aptean, a leading global provider of mission-critical enterprise software solutions, has acquired TheySay, a best-in-market…

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News
Creating Brand Advocates from Customer Complaints

A browse through social media reveals a world where even the smallest everyday occurrences are shared publicly. Any interaction with a business - good…

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Media Relations

Kristin Agnelli
VP, Global Marketing
(678) 806-8936


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