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Customer Experience

Press
As the Customer Journey Evolves So Does the Role of the Customer Experience Officer

Historically, the customer experience officer (CXO) has been tasked with ensuring and maintaining a positive relationship between the brand and the customer.…

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News
Building Customer Strategy with Aptean Respond

A positive customer experience is the most important way for businesses to measure their success. It has become increasingly important to provide interactions…

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News
Why You Need to Make the Right Call Over Quality Assurance

Accurate information and transparent processes improve loyalty among both customers and employees, which becomes easier to achieve because QA encourages…

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News
Spotting Vulnerable Customers: How Quality Assurance Can Help

A key way to identify less visible types of vulnerability is to review your customer service team’s cases. Reviewing cases, or carrying out Quality Assurance…

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Press
Aptean Introduces New Identity

Alpharetta, GA, January 29, 2018 — Aptean, a leading global provider of mission-critical, industry-specific software solutions and support, has introduced…

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Nicole O'Rourke
Chief Marketing Officer


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