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Financial Services
News
The Attrition Mission
It’s never been easier or quicker to switch suppliers and service providers, with digital innovation and digital disruptors providing customers with the…
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News
Out with the Old; in with the New
One of the most highly regulated industries, the financial services sector faces the daily challenge of complying with a whole host of regulatory and legislative…
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News
Technology to Detect Vulnerable Client Business
Aptean, which provides complaints software to financial services firms, is investigating whether technology can understand human behavior to identify all…
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News
Spotting Vulnerable Customers: How Quality Assurance Can Help
A key way to identify less visible types of vulnerability is to review your customer service team’s cases. Reviewing cases, or carrying out Quality Assurance…
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News
The Debate: How Is Fintech Changing the Ways Financial Institutions Operate
A panel of experts including Aptean's Duane George give their thoughts on the ways technology is changing the ways financial institutions work. Read the…
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Media Relations
Nicole O'Rourke
Chief Marketing Officer
