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Financial Services

News
The Attrition Mission

It’s never been easier or quicker to switch suppliers and service providers, with digital innovation and digital disruptors providing customers with the…

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Out with the Old; in with the New

One of the most highly regulated industries, the financial services sector faces the daily challenge of complying with a whole host of regulatory and legislative…

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Technology to Detect Vulnerable Client Business

Aptean, which provides complaints software to financial services firms, is investigating whether technology can understand human behavior to identify all…

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News
Spotting Vulnerable Customers: How Quality Assurance Can Help

A key way to identify less visible types of vulnerability is to review your customer service team’s cases. Reviewing cases, or carrying out Quality Assurance…

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The Debate: How Is Fintech Changing the Ways Financial Institutions Operate

A panel of experts including Aptean's Duane George give their thoughts on the ways technology is changing the ways financial institutions work. Read the…

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Nicole O'Rourke
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