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How compliant is your complaints handling process?

How compliant is your complaints handling process? (October 22, 2020). Note: Following this link opens a new browser tab and sends you to a website outside…

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How to increase empathy in complaints management

How to increase empathy in complaints management (October 21, 2020). Note: Following this link opens a new browser tab and sends you to a website outside…

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SaaS: the solid, cloud foundation for robust CX

SaaS: the solid, cloud foundation for robust CX (September 27, 2020). Note: Following this link opens a new browser tab and sends you to a website outside…

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Keep Calm and Automate

Keep Calm and Automate (August 17, 2020) Customer expectations are rapidly rising across industries, and none more so than in the world of complaints management.…

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CCPA – Getting it Right

CCPA – Getting it Right (July 23, 2020) The California Consumer Privacy Act (CCPA) went into effect July 1 for any organization conducting business in…

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Nicole O'Rourke
Chief Marketing Officer


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