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Thought Leadership

News
Why Complaint Handling Is More Important Than Ever for the Insurance Industry

By utilizing software that captures every complaint, archives it and makes it available across the entirety of the frontline, companies can prepare for…

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News
Nurturing Your CRM Program: Growing from Infancy to Adulthood

The technology and processes we use day to day, such as our CRM programs, need the same care and attention to flourish, just as we did in our own infancy,…

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News
Track and Trace Technology: One Cure for the Common Recall

Sophisticated, yet intuitive, track and trace solutions can help brands ensure product safety, secure customer trust and meet industry and government regulatory…

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News
The Blame Game: Complaints Handling in Financial Services

In response to the FCA’s complaints handling consultation paper, Aptean gathered an industry focus group to gauge reaction. While the participants agreed…

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Get Back to the Basics: a CRM Approach

Understand how to use CRM technology to your advantage with your target demographic and get back to the basics with your customers. Ensure that the customer…

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Mark Pileski
VP of Marketing
(647) 499-6583


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