Aptean Respond Wins 2015 Customer Product of the Year Award

February 09, 2015

Awards, Aptean Respond, Complaints Management

Atlanta, February 9, 2015 — Aptean Respond was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. Aptean Respond provides financial institutions with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations.

“This recognition from CUSTOMER validates the results we’ve achieved with our global customers in helping to provide a better customer experience and drive retention,” said Matt Keenan, vice president, CRM product management. "Respond fills a significant gap left by basic CRM systems by providing a better way for banks, insurers and lenders to manage agent workflow and analyze the root causes of complaints. Aptean Respond gives financial institutions the right technology to quickly resolve issues in a manner that drives customer satisfaction and builds loyalty."

The 2015 CUSTOMER Product of the Year Award—recognized in the January/February issue —recognizes vendors that are advancing the Call Center, CRM and Teleservices industries and enabling their clients to meet and exceed the expectations of their customers.

“Without exception all of the winning companies have proven their dedication to quality in solutions that benefit the customers' overall experience as well as ROI for companies that use them,” said Rich Tehrani, CEO of TMC Media.

For more information about Aptean Respond as well as the value of a Complaints Management solution, please visit:

  • The Financial Regulations Hub: Exclusive content dedicated to helping guide financial services companies on navigating Consumer Financial Protection Bureau (CFPB) regulations and compliance guidelines.

  • The Complaint Calculator: Online calculator to help financial services organizations determine the impact customer complaints can have on revenue.

Using Complaint Management to Meet Regulations and Exceed Customers' Expectations : Complimentary webinar featuring Forrester Research Inc. Senior Analyst Renee Murphy and Matt Keenan discussing the ROI of complaint management, current trends and the positive impacts of a strong complaint management program.

About Aptean

Aptean provides very specific industries with very specific ERP, supply chain management and customer experience solutions. In today’s fast-paced, highly competitive economy, organizations don’t have time to waste forcing homegrown software, spreadsheets and one-size-fits-all solutions to do things they were never designed to do. That’s why over 7,000 highly specialized organizations in more than 20 industries and 74 countries rely on Aptean to streamline their everyday operations. To learn how Aptean can help your organization stay at the forefront of your industry, visit www.aptean.com.

Aptean is a registered trademark of Aptean, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.

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Media Relations
Stephanie Zercher, Aptean