The Key to Customer Excellence and Business Continuity
November 12, 2020
The plan for customer experience execution has become a crucial consideration as businesses strategize for the future. Financial service organizations are beginning to embrace the customer journey through the use of cloud solutions to provide positive experiences to their customer base. These Software as a Service (SaaS) solutions provide numerous business benefits including flexible scalability, consistent service, security and added value.
Aptean Respond Product Manager, Jack Jones, dives into the benefits of SaaS for customer excellence and business continuity in SaaS: the solid, cloud foundation for robust CX featured in FinTech Magazine.