More Staff or More Efficient Staff?

February 17, 2016

Posted by Martin Ellingham

Complaints Management, Employee Experience, Thought Leadership, Aptean Respond

 

Demands on frontline customer service reps are increasing as consumers expect a higher standard of response. If you cannot provide it, your customers will look for other companies to meet expectations. Empowering frontline staff results in higher standards of customer care and overall profit.

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