RSA Insurance Group Saves 3,700 Hours Annually with Aptean Respond

January 27, 2020

Posted by Ali Coad

Aptean Respond


RSA Insurance Group is one of the world’s longest-standing general insurers. Over the years, they’ve adapted and added new processes within its complaint handling processes. Eventually, they realized it was time for a change; something to support its focus of being one of the best customer service providers in the industry.

With the integration of Microsoft Dynamics and Aptean Respond, as the article suggests, “RSA is set to save 3,700 hours a year in its call centers, benefiting more than 3,000 frontline users across the UK.”

Insurance Edge featured an article about how Aptean Respond simplified RSA Insurance Group’s processes by eliminating the need for manual data entry and centralizing complaints into one single source of truth.

Interested in moving away from manual reporting and streamlining your complaints management processes, reach out. We’d love to talk.