The Blame Game: Complaints Handling in Financial Services

June 08, 2015

Posted by Duane George

Aptean Respond, Complaints Management, Financial Services, Thought Leadership


In response to the FCA’s complaints handling consultation paper, Aptean gathered an industry focus group to gauge reaction. While the participants agreed that helping customers obtain a fairer level of service is a constant priority, there were collective concerns in how its implementation would impact their businesses.

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