Why Complaint Handling Is More Important Than Ever for the Insurance Industry

September 02, 2015

Posted by Matt Keenan

Complaints Management, Thought Leadership, Aptean Respond

 

By utilizing software that captures every complaint, archives it and makes it available across the entirety of the frontline, companies can prepare for pending FCA regulatory changes. Technology can bring simplicity back to complaints handling and help to put the customer where they belong – at the center of the process.

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