Aptean Respond is a powerful case management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives.
From healthcare and the financial sector to biotech and pharmaceuticals, companies in regulated industries face the challenge of driving innovation and satisfying their customers while ensuring compliance with strict regulatory requirements. Aptean compliance solutions deliver the tools you need to meet this challenge. Our intellectual property search tools for life sciences drive immediate improvement in search efficiency and accuracy with broad coverage, ease-of-use, and outstanding support. Our case and complaint management solution enables organizations to improve the quality, consistency, and efficiency of their customer interactions while staying compliant with regulations around complaint response.
Aptean's compliance solutions are purpose-built to remove workarounds. Explore our customer success stories, videos, and upcoming events to learn more.
St. James’s Place Wealth Management’s Financial Crime Prevention Team manages the corporate responsibilities for all aspects of financial crime…See All Case Studies
Feb 19, 2019 | Edinburgh, UK
Discussion forum for those that work in the management of complaints and customer experience in the financial services.
Mar 13, 2019 | London, UK
Annual customer conference held at the Kia Oval