At an annual off-site, leadership identified their manual product pricing process as a serious weakness.
- Plymouth relied on experience-based pricing knowledge that varied by service representative
- Inconsistent pricing was creating customer dissatisfaction
- Internal teams found the pricing process cumbersome
Plymouth had been using Aptean Axis ERP for other facets of its industry-specific functionality for over 10 years, but they hadn’t yet implemented the Axis attribute pricing module. They quickly decided to work with Aptean to tailor the module to their needs.
The Aptean Axis ERP attribute pricing module allowed Plymouth to standardized pricing across all the customer service representatives (CSRs) and situations. The results include:
- Proper pricing and margins for all customers, locations and products
- Correct and consistent pricing on new products
- More efficient and easier process for internal team
- Improved customer satisfaction