Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 8 May 2024Complaint Management System Requirements: A Step-By-Step Checklist for Successful ImplementationYour step-by-step guide for complaint management software implementation—from features to look for to compliance considerations and user training.
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- Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.
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- eBook 19 Apr 2024Aptean Respond eBook: How to Reduce Your Customer ComplaintsTaking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.
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- Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.
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- Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.
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- Blog Post 18 Dec 2023Aftercare in Complaints Management: Complaints Working Group December 2023Our Complaints Working Group discussed the critical role of aftercare in the complaints process. Read on to learn more about the benefits of aftercare.
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- Blog Post 14 Dec 2023Elevate Your QA in the Complaints Process With Aptean RespondFor quality assurance in the complaints process, the right technology can make all the difference. Discover how Aptean Respond can help, now.
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- Blog Post 31 Oct 2023Six Financial Regulations Raising Your Risk of an AuditIncreasing regulations in financial services are putting your company under a microscope. Explore the regulations that can increase your company's audit risk.
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- Whitepaper 21 Sep 2023Aptean Respond Whitepaper: RemediationAs legislation tightens around duty of care, many firms are using remediation to manage incidents and get customers back to a compliant position. Discover how to lower your regulatory intervention risk with Aptean Respond.
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- Blog Post 20 Sep 2023How Can Aptean Respond Help Super Funds Improve Complaint Handling?Australian super funds must change how they handle complaints. Aptean Respond can help ensure an improvement in superannuation sector complaint handling.
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- Blog Post 6 Sep 2023How Can Complaints Drive Business Accountability?With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.
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- Blog Post 25 Aug 2023How Aptean GenomeQuest Helps Law Firms Improve Their IP StrategyIP sequence searching is part of doing business for patent attorneys and law firms. Learn how Aptean GenomeQuest can help improve firms' IP strategy, now.
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- Whitepaper 22 Aug 2023Aptean PLM, Lascom Edition Whitepaper: Navigating MoCRAWith the passing of the Modernization of Cosmetics Regulation Act of 2022 (MoCRA), considerable compliance requirements are on the horizon. Learn the new requirements and how PLM software supports compliance.
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- Blog Post 18 Aug 2023How Aptean Respond Can Improve Your Remediation ProcessRemediation is part and parcel of the UK financial services sector. Discover how Aptean Respond can act as a customer remediation tool.
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- Blog Post 14 Aug 2023Addressing 4 Risks of Free IP Sequence SearchWith free IP sequence searches proving increasingly risky, how can taking a different approach transform and de-risk your sequence searching? Learn more, now.
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