Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.
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- eBook 19 Apr 2024Aptean Respond eBook: How to Reduce Your Customer ComplaintsTaking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.
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- Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.
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- Blog Post 29 Feb 2024Distribution and Delivery: 5 Strategic Priorities for 2024As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.
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- Blog Post 4 Jan 2024How the Right Complaint Management Solution Can Help Insurers Optimize Claims HandlingImplementing the right complaint management solution can help insurance companies with more than just complaints. Discover how, now.
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- Blog Post 18 Dec 2023Aftercare in Complaints Management: Complaints Working Group December 2023Our Complaints Working Group discussed the critical role of aftercare in the complaints process. Read on to learn more about the benefits of aftercare.
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- Blog Post 14 Dec 2023Elevate Your QA in the Complaints Process With Aptean RespondFor quality assurance in the complaints process, the right technology can make all the difference. Discover how Aptean Respond can help, now.
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- Blog Post 2 Nov 20237 Ways Fashion Brands Can Benefit From Apparel Software SolutionsApparel software solutions can help your business achieve more in a dynamic, ever-changing industry. Discover how, now.
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- Blog Post 31 Oct 2023Six Financial Regulations Raising Your Risk of an AuditIncreasing regulations in financial services are putting your company under a microscope. Explore the regulations that can increase your company's audit risk.
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- Blog Post 28 Sep 2023How Can Complaints Data Drive Continuous Improvement?Rising complaint numbers in Australia present a chance to use complaint data differently. See how complaints data can be used to drive change, now.
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- Blog Post 21 Sep 2023Building a Business Case for Food and Beverage ERP: Software That Shores Up 7 Major Pain PointsTo get buy-in for an ERP implementation, you’ll need to demonstrate to stakeholders how the solution can solve your major pain points. Jump in to find out how, now.
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- Blog Post 20 Sep 2023How Can Aptean Respond Help Super Funds Improve Complaint Handling?Australian super funds must change how they handle complaints. Aptean Respond can help ensure an improvement in superannuation sector complaint handling.
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- Blog Post 6 Sep 2023How Can Complaints Drive Business Accountability?With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.
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- Blog Post 21 Jul 2023Why You Should Put Complaints at the Heart of Your BusinessHaving complaints at the heart of your business is beneficial. Discover organizational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.
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- Blog Post 13 Jul 2023Revolutionize Your Fleet Operations: The Synergy of Daily and Strategic Route PlanningAs you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.
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