Aptean Insights
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Blog Post 19 Jul 2023Consumer Duty Compliance: Is Your Complaints Team Ready?Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.Learn More
Blog Post 20 Dec 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
eBook 18 Oct 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.Download
eBook 12 Apr 2022Aptean Respond eBook: Achieving Customer Service ExcellenceA purpose-built complaint and case management system can elevate the experience of your customers. Click here to see how Aptean Respond clients benefit from our industry-specific solution.Download
Success Story 21 Feb 2022Aptean Respond Case Study: BGL InsuranceAptean's complaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements for BGL Insurance.Download
Blog Post 7 Feb 2022How To Tackle Customer Vulnerability and Achieve Service ExcellenceIn the financial services industry, managing customer vulnerability is critical and if done correctly can be the route to service excellence. Find out how, now.Learn More
Blog Post 2 Feb 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.Learn More
Blog Post 23 Nov 2021Black Friday Shopping: Supporting Vulnerable CustomersWe look at how financial services businesses can ensure the fair treatment of their vulnerable customers at this busy time.Learn More
eBook 19 Nov 2021Aptean Respond eBook: Customer Vulnerability - Putting Guidance into PracticeLearn how organisations can drive positive change and support vulnerability within their customer experience. Find out how, now.Download
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