Leading Pharmaceutical Company Boosts Efficiency by 20% With Aptean Proof of Delivery

This national pharmaceutical company, specializing in home delivery of prescription medicines, serves communities throughout the UK. The organization was manually planning its delivery operations resulting in high volumes of paperwork. A solution was needed that would enable the company to achieve efficiency with its delivery operations.

The Challenge

Inefficient planning processes put a strain on the delivery process as it limited the number of deliveries being made. With almost 30,000 online customers, the company faced several operational challenges. Delivery drivers had no set routes but grabbed whatever deliveries were ready and went on their way. Each store always had to have a member of staff available to oversee delivery operations.

In addition, information was siloed per location so there was no way of knowing if duplicates had been issued. They couldn’t pull up information about customers at other locations as well. They needed a solution that would not only link all the systems but would also boost home delivery efficiency and ensure timely delivery of prescriptions to their patients.

The Solution

After careful consideration, the pharmaceutical company decided to implement Aptean Proof of Delivery to increase efficiency by optimizing routes, cutting manual processes, eliminating extraneous workers and implementing automated proof of delivery modules. This allowed the company to expand their home delivery operations and maintain excellent customer service, while reducing operational costs.

The Results

At first, the company was hesitant to switch to new technology since the majority of its delivery drivers are elderly. However, the intuitive user-friendly mobile interfaces made it easier for even the tech-challenged staff to use the software. With Aptean’s proof of delivery system, the drivers now know and understand their daily tasks and can complete more deliveries in less time thanks to the streamlined, paperless processes.

What’s more, with Aptean Proof of Delivery, instead of needing staff managing operations at every store, one person can track and manage the deliveries of several locations at any given time. The pharmacy can track every delivery while still maintaining secure customer data under strict GDPR guidelines.

The software helped reduce delivery times and increased efficiency of in-store operations, eliminating the need for manual planning processes and piles of paperwork, improving visibility and maximizing accountability across delivery operations. Here is the summary of results:

• Company has shown marked growth in home deliveries since adoption.

• Multilingual proof of delivery application eased communication with customers.

• Lowered costs due to automatic tracking regulated controlled substances.

• Gained 20% greater efficiency in home delivery operations.

Ready To Meet and Beat Your Delivery Challenges?

Whether it’s mountains of delivery paperwork, a lack of real-time data into your last mile operations, or customer service headaches and countless “Where Is My Order?” calls, Aptean Proof of Delivery software helps you address your challenges.

With our proven and user-friendly electronic proof of delivery software, you can:

• Remove delivery paperwork

• Simplify daily driver tasks

• Gain real-time visibility into on-the-road activities

• Automate customer communications

• Improve first-time delivery rates

• Complete more deliveries per day

Together, these benefits help you reduce costs, improve customer satisfaction and drive profitability.

Discover how Aptean Proof of Delivery can boost your delivery efficiency and optimize your operations by getting in touch with our team of experts or taking a free, online product tour to see the software in action.