Field Services Technician

About the role

Our Field Services Technician will work supporting various functional teams within IT to perform IT related tasks. Will be responsible for work that is less defined in scope, but has the understanding and experience to execute business objectives. This role can effect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment.

Key Responsibilities:

• Responding support calls within an acceptable time frame,
• Building and maintaining a shared knowledge base for problem resolution,
• Providing cover support for 2nd and 3rd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access and hardware issues for a global organization,
• Applying available standards, methods and tools in an intelligent and effective way, and to produce a consistently high standard of documentation of both a technical and a descriptive nature,
• Handling problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems,
• Managing deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.

About you:

• High school graduate, BA/BS degree preferred degree in Information Systems, Information Technology, Computer Science or Engineering,
• At least 2 years demonstrable experience with information technology and how information technology supports business objectives,
• Strong verbal and written communication skills in French and English,
• Strong PC Hardware troubleshooting skills related to PC and laptops, printers and monitors,
• Strong understanding of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity and communication protocols,
• Good problem solving and analytical skills,
• Maintains current knowledge of information technology and keeps abreast of new and emerging technologies,
• Able to build and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered,
• Ability to handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems,
• Must be prepared to travel,
• Must be prepared to work evenings and weekends as required to complete key IT projects that can only be performed outside of normal business hours.

What we offer? 

• A hybrid working model based in our Clermont-Ferrand office, with opportunities for occasional travel to other company locations,
• The opportunity to join a leading organization delivering cutting-edge ERP solutions across a wide range of industries,
• A dynamic and fast-growing work environment that supports your professional development and provides excellent career growth opportunities.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’ s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” –TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.