For more than a decade, Eric Brown has helped Aptean Respond customers unlock the full potential of their investment, tackling complex case management challenges spanning complaints, financial crime, remediation and GDPR/DSAR compliance. Over the years, he has witnessed the complaints management industry transform into a strategic driver of customer advocacy, a cornerstone of customer experience programs and a vital contributor to operational efficiency.

At Aptean, Eric partners with organizations to strengthen their complaints and feedback management operations—ensuring they play an active role in customer recovery and long-term loyalty. Known for challenging the status quo, he works to secure representation for these critical functions at every level of an organization.

Whether optimizing workflows or implementing innovative solutions, Eric is passionate about helping businesses build stronger customer relationships while achieving measurable performance improvements.