Eric Brown
Manager, Solutions Consultants
For more than a decade, Eric Brown has helped Aptean Respond customers unlock the full potential of their investment, tackling complex case management challenges spanning complaints, financial crime, remediation and GDPR/DSAR compliance. Over the years, he has witnessed the complaints management industry transform into a strategic driver of customer advocacy, a cornerstone of customer experience programs and a vital contributor to operational efficiency.
At Aptean, Eric partners with organizations to strengthen their complaints and feedback management operations—ensuring they play an active role in customer recovery and long-term loyalty. Known for challenging the status quo, he works to secure representation for these critical functions at every level of an organization.
Whether optimizing workflows or implementing innovative solutions, Eric is passionate about helping businesses build stronger customer relationships while achieving measurable performance improvements.
Written By Eric
How UK Complaints Management Has Evolved: The Impact of Increased Regulation and The Role of Aptean Respond Today
Discover how increased regulation has transformed UK complaints management and how Aptean Respond helps organizations streamline compliance, improve response times, and enhance customer experience.
What the New FCA Consultation Papers Really Mean: Navigate 2026’s Regulatory Changes With Confidence
Learn what the latest FCA consultation papers mean for financial services businesses and how you can prepare for compliance.
Combining Human Empathy and AI in Financial Services To Transform Complaint Handling
Smart tech meets human touch—see how AI and empathy can reshape complaint handling in financial services.
Complaints Regulations Roundup for UK Financial Firms (and How Software Streamlines Compliance)
For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.
Complaint Handling System: 6 Telltale Signs You Need an Upgrade
Using spreadsheets, manual methods or a bolt-on module in your CRM to manage complaints? Here are the telltale signs it’s time to move to a purpose-built system.
Aptean Respond vs. Salesforce: Which Is Best for Complaints Handling?
It can be tempting to bolt complaint management onto your existing CRM, but most companies find that a specialist solution is best in the end. Let’s dive into why.
Latest Content
The latest podcast, webinars, and resources from Eric.
Trust Seminar: Building Trust for Consumers. Building Trust for Firms. Building Trust across the Sector.
In May 2025 the Collaboration Network hosted the Financial Services Trust Seminar, bringing industry leaders together to build trust and share insights from the FCA and Ombudsman.
Dive in to our complaint management software
Developed and supported by experts like Eric, our complaint management software is purpose-built to help financial services companies like yours streamline complaint handling processes, simplify regulatory compliance and improve customer experiences.