Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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- Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.
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- Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organisation. Explore those benefits today.
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- Blog Post 18 Dec 2023Aftercare in Complaints Management: Complaints Working Group December 2023Our Complaints Working Group discussed the critical role of aftercare in the complaints process. Read on to learn more about the benefits of aftercare.
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- Blog Post 14 Dec 2023Elevate Your QA in the Complaints Process With Aptean RespondFor quality assurance in the complaints process, the right technology can make all the difference. Discover how Aptean Respond can help, now.
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- Blog Post 13 Oct 2023Optimising Complaints Quality Assurance – Taking it Beyond Compliance to Boost MoraleThe right QA solution can help your business optimise complaints quality assurance, going above and beyond to help boost employee morale. Discover how, now.
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- Blog Post 14 Sep 2023Top 8 Benefits of Digital TransformationThere’s a good reason digital transformation is on everyone’s agenda—it unlocks huge benefits for your business. Let’s breakdown the top eight of those benefits.
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- Blog Post 6 Sep 2023How Can Complaints Drive Business Accountability?With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.
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- Blog Post 18 Aug 2023How Aptean Respond Can Improve Your Remediation ProcessRemediation is part and parcel of the UK financial services sector. Discover how Aptean Respond can act as a customer remediation tool.
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- Blog Post 31 Jul 2023Shining a Spotlight on Root Cause Analysis (RCA)We brought together professionals from across the UK complaints sector to discuss their daily RCA challenges and share pressing issues and best practice.
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- Blog Post 21 Jul 2023Why You Should Put Complaints at the Heart of Your BusinessHaving complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.
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- Blog Post 19 Jul 2023Consumer Duty Compliance: Is Your Complaints Team Ready?Complaints will play a vital role with Consumer Duty. Click here to learn how complaints data will help your organisation with Consumer Duty compliance.
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- Blog Post 6 Jun 2023How Can Technology Help Financial Services Businesses Better Manage the Entire Remediation Process?Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.
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- Blog Post 1 Jun 2023How To Optimise Your Complaint Handling Process for Customer Service ExcellenceDiscover how to optimise your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.
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- Blog Post 12 May 2023Managing Complaints in the Gambling Industry: How Can Businesses Improve?With the UK Government proposing major changes to how the industry is regulated, how can gambling businesses use technology to improve complaint handling?
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- Whitepaper 9 May 2023Aptean Respond Whitepaper: Driving Compliance and Performance through Effective Complaints HandlingAs evidenced by other industries in the UK, regulators have prioritised protecting vulnerable customers, and this is likely to be the same for the gambling industry. Discover how, now.
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