Aptean Insights

Increasing regulations in financial services are putting your company under a microscope. Explore the regulations that can increase your company's audit risk.

With complaints becoming more complex every day, how can complaints management teams use them to drive business accountability? Click here to find out.

Having complaints at the heart of your business is beneficial. Discover organisational-wide buy-in on the value of complaints data as a crucial tool for nurturing customer trust and loyalty as well as being a key profitability driver.

As you know, most routing solutions improve daily fleet performance, but only the best systems also unlock the future potential of your operation. Find out how, now.

Discover how the right technology can help your financial services business to de-risk the remediation process while making it more efficient and less disruptive.

Discover how Wiley Companies unlocked greater scalability, reliability and business growth by converting its ERP system to a Software as a Service (SaaS) model.

Discover how enterprise resource planning and transportation management software tackle the specific challenges of the meat, seafood and poultry industry.

Discover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.

Accelerates Focus on Enhancing the Customer Experience

With more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?

Organisations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.

As the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?

In a landscape focused on online interactions, creating an outstanding in-store experience can set your brand apart boosting customer loyalty and omni-channel success.

The on-site brand experience is a pivotal customer touchpoint for all mobile workforces. Find out how mobile proof of delivery software can improve your on-site customer service.

With research showing that customer experience is key to compliance and customer retention, you can use tech to ensure customer experience excellence.