Aptean Insights
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Blog Post 23 Apr 2025AI in the Food Industry: Today’s Applications and Tomorrow’s InnovationsAI is transforming the food industry with innovations already in use and more on the way. In this blog post, we explore current and future applications of AI, and share best practices for using it in your business.Learn More
Blog Post 2 Apr 2025Is Mobile Proof of Delivery Software the Answer to Great On-Site Service?The on-site brand experience is a pivotal customer touchpoint for all mobile workforces. Find out how mobile proof of delivery software can improve your on-site customer service.Learn More
Blog Post 11 Dec 2024Overcoming Today’s Top Food and Beverage Distribution Challenges: Insights From Industry ExpertsHear from our panel with over 100 years of combined experience on how your business can tackle top industry challenges with transportation solutions.Learn More
Infographic 2 Dec 2024Feeding Innovation: How AI Is Reshaping the Food and Beverage IndustryAptean’s recent research report, conducted in conjunction with B2B International, revealed that AI is already seeing widespread adoption among food and beverage organisations.Download
Blog Post 27 Nov 2024How a Proof of Delivery Tracking System Enhances Your Customer Service EffortsDiscover how ePOD software can power outstanding customer experience in the final mile, building lasting impressions and boosting profitability.Learn More
Blog Post 30 Oct 2024Smart Support for Sensitive Situations: How Technology Enhances Communication With Vulnerable CustomersSimplify the process of identifying and supporting vulnerable customers in your financial services firm—find out how from expert Martin Canwell.Learn More
Blog Post 29 Oct 20248 Signs You Need an Electronic Proof of Delivery System ASAPIf you’re seeing any of these tell-tale warnings in your operation – from excessive manual data entry to frequent customer disputes – it’s time to invest in ePOD.Learn More
Blog Post 24 Oct 2024Providing Exceptional Care for Vulnerable Customers: Q&A With Industry Expert, Helen PettiferFor financial services firms, providing exceptional care for vulnerable customers is paramount so we dove into the topic with industry expert Helen Pettifer.Learn More
Blog Post 12 Sep 2024Complaints Regulations Roundup for UK Financial Firms (and How Software Streamlines Compliance)For UK financial firms, regulatory compliance is a paramount. Discover how dedicated complaint handling software can tackle all your compliance headaches.Learn More
Infographic 29 May 2024Create Your Business Case for Complaints Management SoftwareCreate a compelling business case for your CEO, CFO and other key decision-makers by showing them how much time, money and risk you can save with Aptean Respond.Download
Blog Post 22 Apr 2024Prevention Is Better Than Cure: Why Your Complaint Handling Strategy Has the Wrong GoalPrevention really is better than the cure. When it comes to your complaint handling strategy, it’s time to stop treating the symptoms and solve the root cause.Learn More
eBook 19 Apr 2024Aptean Respond eBook: How to Reduce Your Customer ComplaintsTaking a proactive approach to complaints management can deliver operational, financial and customer satisfaction improvements. Find out how to use complaints management software to tackle problems at their source.Download
Blog Post 10 Apr 2024Ask the Experts: How Can Motor Finance Companies Respond to the FCA’s Investigation of DCAs?Is your motor finance company inundated with DCA complaints? Find out how you can optimize your response to the FCA’s investigation.Learn More
Blog Post 29 Feb 2024Distribution and Delivery: 5 Strategic Priorities for 2024As the demands of this year fully set in, it’s time to look at how an advanced TMS can help you tackle your top five priorities and drive success.Learn More
- Blog Post 18 Dec 2023Aftercare in Complaints Management: Complaints Working Group December 2023Our Complaints Working Group discussed the critical role of aftercare in the complaints process. Read on to learn more about the benefits of aftercare.
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