Eric Brown
Manager, Solutions Consultants
For more than a decade, Eric Brown has helped Aptean Respond customers unlock the full potential of their investment, tackling complex case management challenges spanning complaints, financial crime, remediation and GDPR/DSAR compliance. Over the years, he has witnessed the complaints management industry transform into a strategic driver of customer advocacy, a cornerstone of customer experience programs and a vital contributor to operational efficiency.
At Aptean, Eric partners with organizations to strengthen their complaints and feedback management operations—ensuring they play an active role in customer recovery and long-term loyalty. Known for challenging the status quo, he works to secure representation for these critical functions at every level of an organization.
Whether optimizing workflows or implementing innovative solutions, Eric is passionate about helping businesses build stronger customer relationships while achieving measurable performance improvements.
Written By Eric
Complaint Handling Software: Benefits Beyond the Complaints Team
The best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.
Ownership and Accountability for Frontline Complaints
With more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?
Creating a Frictionless Customer Complaint Journey
Organizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.
Features to Look For in Customer Complaint Management Software
When evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.
Leveraging Complaints Data: Unlock the Value of Your Data
There’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.
Customer Vulnerability: Ensuring Fair and Equitable Complaint Outcomes
As the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?
Latest Content
The latest podcast, webinars, and resources from Eric.
Trust Seminar: Building Trust for Consumers. Building Trust for Firms. Building Trust across the Sector.
In May 2025 the Collaboration Network hosted the Financial Services Trust Seminar, bringing industry leaders together to build trust and share insights from the FCA and Ombudsman.
Dive in to our complaint management software
Developed and supported by experts like Eric, our complaint management software is purpose-built to help financial services companies like yours streamline complaint handling processes, simplify regulatory compliance and improve customer experiences.