Introducing AI-Powered Support

Dear Customers,

At Aptean, our partnership with you has always been about more than software – it's about helping your business run better, every day. That's why I want to share something important about where we're headed together.

We are going all-in on AI – not as a trend, but as a fundamental commitment to making your experience with Aptean faster, smarter, and more valuable at every touchpoint.

In the days and weeks ahead, you will begin to see this in how we support you.

We are removing the layers between you and the engineers who build and maintain your Aptean solutions – the people who know your product best. And we are empowering those engineers with AI-powered tools that will make them even faster and more effective. The result for you: less waiting, quicker answers, and faster resolutions.

Our Chief Customer Officer, Marianne Chikos, is here to ensure your experience reflects this commitment. Reach her directly at [email protected]. As our structure changes to deliver on this promise, some of the people you work with today may change. We don't take that lightly, and Marianne and her team are committed to making sure you are supported every step of the way.

And support is just the start. Our promise is to be your AI partner across your entire operation – from how you run your business with our products, to how we help you get the most out of them. You'll see this come to life progressively in AppCentral and across your Aptean solutions over the coming weeks and months.

What will never change is our commitment to you – now powered by smarter tools and a deeper connection to the expertise behind our products.

We're genuinely excited about what this means for your business, and we look forward to showing you what's possible.

Warm regards,

TVN Reddy CEO, Aptean