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Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards Ceremony

Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards Ceremony


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Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards Ceremony

May 27, 2021

The UK Complaint Handling Awards '21 Overall Winner

Atlanta Group, Close Brothers and MotoNovo Finance Recognized for Service Excellence Powered by Aptean Respond

ALPHARETTA, GA, May 27, 2021 – Aptean, a global provider of mission-critical enterprise software solutions, and its customers were together recognized with five awards at the 2021 UK Complaint Handling Awards, including the Overall Winner of the night. The UK Complaint Handling Awards is the premier awards program in the UK dedicated to recognizing complaint handling excellence. Among Aptean’s customers that claimed honors in the ceremony were Atlanta Group, Close Brothers and MotoNovo Finance:

  • Atlanta Group with Aptean won the Gold Award for Best Complaint Handling – Financial Services;

  • Close Brothers with Aptean won the Gold Award for Best Use of Customer Insight & Feedback;

  • MotoNovo with Aptean won the Gold Award for Best COVID-19 Initiative and the Silver Award for Most Improved Complaint Handling. MotoNovo with Aptean was also awarded Overall Winner.

In addition, a number of other Aptean customers were also recognized with awards for Most Improved Complaint Handling, Team of the Year and Professional of the Year. BGL Group with Aptean was also a finalist in the Best Complaint Handling – Financial Services category.

Aptean Respond is an enterprise case and complaints management platform that supports every role on the customer experience team, from frontline agents and case managers to team leaders and executives, helping to increase efficiency, consistency and speed in complaint response. Through configurable workflows and user-friendly dashboards, Aptean Respond enables teams to manage all facets of customer case management, streamline departmental communication, identify root causes and perform deep dives into case analytics – all from a single platform. Customers in regulated industries benefit from Aptean Respond’s industry-specific templates and embedded reporting tools to help stay compliant with current regulations – including the Financial Conduct Authority’s (FCA) Dispute Resolution (DISP) and the General Data Protection Regulation (GDPR), among others.

“We are pleased that our customers have been recognized with these prestigious awards across multiple categories at this year’s UK Complaint Handling Awards,” said Martin Wagstaff, Global Vice President, Aptean. “Aptean Respond is a truly unique, comprehensive platform for improving customer interactions, accelerating case resolution and generating actionable insights on how organizations can do better. These awards are a testament to our outstanding team’s dedication and efforts over the last year and demonstrate how Aptean Respond helps customers streamline case management, improve outcomes and elevate the customer experience – all while staying compliant with regulatory requirements.”

“We are delighted to accept this year’s Overall Winner award, especially given the incredibly strong group of finalists,” said Maria Vidler, Head of Complaints, MotoNovo Finance. “Implementing Aptean Respond was a pivotal moment for MotoNovo, as it provided us with the technology we needed to make our customer experience a competitive advantage. The Aptean Respond solution was critical during the pandemic. It empowered us with new capabilities to take care of key workers and vulnerable customers, and our additional recognition with the Best COVID-19 Initiative award underscores our success in these efforts. We look forward to continuing to build our relationship with Aptean as we work together to delight our customers. We make quite the team!”

About Aptean

Aptean is one of the world’s leading providers of industry-specific software, enabling our customers to be Ready for What’s Next, Now®. Our enterprise resource planning and supply chain solutions are uniquely designed to meet the needs of specialized manufacturers and distributors in over 20 industries, while our compliance solutions serve specific markets such as finance and life sciences. In total, Aptean’s solutions are used by over 6,500 customers around the world. With both cloud and on-premise deployment options, Aptean’s products, services and unmatched expertise help businesses of all sizes to scale and succeed. Aptean is headquartered in Alpharetta, Georgia and has offices in North America, Europe and Asia-Pacific. To learn more about Aptean and the markets we serve, visit

Aptean is a trademark of Aptean, Inc. All other company and product names may be trademarks of the respective companies with which they are associated.

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