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- Blog Post Oct 7, 2020How Can Businesses Work to Increase Empathy on the Complaints Management Front Line?Discover how training, systems and quality assurance can help your front-line team deliver empathetic interactions, enhancing CX and achieving optimum outcomes.
- Blog Post May 25, 2020Home Is Where The Heart Of Customer Experience IsAptean looks at some of the challenges associated with mobilising customer services teams in the financial services sector, and asks is a home working model sustainable?
- Blog Post Jan 3, 20205 Key Steps Businesses Can Take to Ensure Customers Feel ValuedDelivering a great customer experience is necessary to ensure customers feel valued as the marketplace becomes more competitive.
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