Dreco Incorporated Improves Customer Service Responsiveness with Aptean DTR

Dreco Incorporated is a leading manufacturer of injection molded plastic parts. They had a general enterprise resource planning (ERP) system in place, but it was delivering the bare minimum of operational functionality at the greatest possible expense. To continue moving their business forward, Dreco needed an affordable, plastics-focused software solution with user-friendly functionality.

Industry

Plastics

Employees

130

Product

Manufactures injection molded plastic parts primarily for the vacuum cleaner industry

Headquarters

North Ridgeville, OH

View Website

The Challenge

Dreco’s existing ERP was delivering a minimum of manufacturing functionality at the greatest possible expense.

  • The existing ERP was old and required too many costly, time-consuming updates
  • Dreco’s sales force utilized different software systems from different vendors, which hampered their ability to track the latest customer, prospect, and product data in real time
  • Customer service personnel were unable to track customer orders in a timely fashion

The Solution

Dreco implemented DTR, an affordable, user-friendly ERP solution tailored to the nuances of the plastics industry.

The Result

As a result of implementing DTR, Dreco has the data visibility to streamline operations, improve customer service, and uncover avenues for future growth and expansion. Other benefits include:

  • Faster time to market
  • Shortened production cycle times
  • Minimized waste
  • Elimination of repetitive calculations and paperwork
  • Reduced on-hand inventory and improved inventory management
  • Operational and sales force efficiencies
  • Improved customer service
  • Real-time order tracking
  • Ability to anticipate what specific parts customers should be ordering based on what they have ordered in the past
  • Strengthened balance sheet

Download This Case Study