Plymouth Tube Co. Improves Customer Satisfaction with Aptean Metals ERP

Plymouth Tube Co. (Plymouth) is a global supplier of specialty carbon alloy, nickel alloy, and stainless steel tubing for mechanical, pressure, boiler, and hydraulic applications. At an annual off-site, leadership identified their manual product pricing process as a serious weakness, frustrating to both internal teams and customers. That’s when Plymouth decided to customize and implement Aptean Metals ERP’s attribute pricing module for sales order management. By creating a standardized pricing process, Plymouth has improved customer satisfaction, improved efficiency, and eliminated manual pricing errors.

Industry

Metals

Employees

800+

Product

Precision steel tubing

Headquarters

Warrenville, IL

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The Challenge

At an annual off-site, leadership identified their manual product pricing process as a serious weakness.

  • Plymouth relied on experience-based pricing knowledge that varied by service representative
  • Inconsistent pricing was creating customer dissatisfaction
  • Internal teams found the pricing process cumbersome

The Solution

Plymouth had been using Aptean Metals ERP for other facets of its industry-specific functionality for over 10 years, but they hadn’t yet implemented the Axis attribute pricing module. They quickly decided to work with Aptean to tailor the module to their needs.

The Result

The Aptean Metals ERP attribute pricing module allowed Plymouth to standardized pricing across all the customer service representatives (CSRs) and situations. The results include:  

  • Proper pricing and margins for all customers, locations and products
  • Correct and consistent pricing on new products
  • More efficient and easier process for internal team
  • Improved customer satisfaction

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