A Letter to Our Customers and Partners

Posted by

CEO, Customer Service, Leadership

 

Aptean’s Commitment during the COVID-19 Pandemic

In times of such global uncertainty, we want you to know that Aptean and each of our companies are committed to supporting your business and success throughout the course of the COVID-19 pandemic, providing continuity of excellent services and support.

Even in times of crisis, we understand what it takes to help your business and operations run smoothly, efficiently and uninterrupted—and we are here to support your responses to the unique, rapidly changing demands of today’s turbulent economy.

Aptean’s Business Continuity Plan

Aptean is prepared to mitigate the impact of the COVID-19 pandemic on our employees, our customers, our partners, and our business as a whole.

Our global footprint and technical infrastructure are designed to alleviate interruptions in customer service and enables us to fulfill your needs. As a result, we have the ability to operate our business remotely if necessary and to bring in resources from all around the world to complement local teams as needed.

During this time of caution, Aptean continues to diligently monitor the health and wellness of our employees and have heeded direction from global officials—requiring our people to limit their travel when possible and work from home when able—to minimize potential risks.

The geographic footprint and diversification of our amazing team provides a natural resiliency and advantage to maintaining essential business processes and interdependencies. With global collaboration at the forefront of our values, we are here for you and do not expect to see a disruption in our commitment to providing you and yours with an unrivaled customer experience.

Mission-Critical Services and Solutions

At this time, we do not expect any disruptions to our on-premise or cloud (SaaS) service availability due to the novel Coronavirus.

Aptean remains committed to meeting its service level agreements for all of our valued customers and partners. We’ve designed industry leading, highly specialized applications for maximum availability and resilience. We also have a robust capacity management process to ensure service scalability.

Additionally, Aptean’s business operations are powered by processes and tools that support remote work via a talented, globally diversified workforce.

Our Commitment to Service

Myself, along with the rest of Aptean’s leadership team, are meeting diligently to assess, strategize, execute and deliver on objectives that will protect and prioritize the health and wellness of our people, as well as yours. My team and I are working tirelessly to adjust our operations and maintain continuity, while promising to serve you in the safest ways possible.

Should the need arise, Aptean will advise you of any important service notifications via your standard account contacts and communication channels. If you have any further questions or concerns regarding COVID-19, please channel those through your existing Account Management or Services teams that support you through all routine business communications.

We at Aptean uphold our mission to support your needs and unique industry challenges with tailored solutions that drive operational efficiency, are expertly maintained, and enable new, innovative ideas. We are your trusted partner and are here for you in times of crisis.

Sincerely,
TVN Reddy
CEO of Aptean