Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostAug 23, 2021The Heart of the Matter: The Importance of Robust Root Cause Analysis in Complaint ManagementAs the saying goes - prevention is better than the cure. And it’s certainly true when it comes to identifying root causes in complaints management. Discover how, now.Learn more
Press ReleaseMay 27, 2021Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards CeremonyAtlanta Group, Close Brothers and MotoNovo Finance Recognized for Service Excellence Powered by Aptean RespondRead more
eBookApr 15, 2021Aptean Retail ERP eBook: The Secret to Outstanding Customer ServiceHow can your business turn consumer responses into a learning tool, to enhance the retail experience and achieve that all-important 5 star ratingDownload
VideoMar 25, 2021Aptean RespondWatch
Blog PostMar 25, 2021Shoring Up Shelf Life Management in the Fresh Prepared Food IndustryOptimally managing inventory is critical to your business, but it can feel like an almost impossible task. That’s where a food-specific ERP solution comes in.Learn More
Blog PostMar 16, 2021What Can Businesses Do to Help Vulnerable Customers in South Africa?With economic and pandemic issues increasing in South Africa, it has never been more important to identify vulnerability and provide the appropriate support to every customerLearn More
Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.Learn More
DatasheetFeb 8, 2021Aptean Respond - Quality AcceleratorDrive Excellence in Your Customer InteractionsDownload
Blog PostNov 12, 2020A Fresh Look at Compliance: CX Friend or CX Foe?Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add.More
NewsJul 5, 2020InsurTechDuty of careRead Now
Blog PostJun 4, 2020Using Excellent Customer Service to Grow Your BusinessLearn more about the complaint journey and how the five stages present vital opportunities to show your customer you do care about them and their specific needs.Learn More
Blog PostApr 13, 2020Leverage CMS Compliance Tools to Elevate the Customer ExperienceA complaints management system (CMS) can help provide the tools necessary to process improvements, manage complaints and ensure compliance.Learn More
Blog PostApr 7, 2020Customer Complaints: Getting to the Root of the ProblemExplore how you can leverage your customer complaints and feedback with root cause analysis to drive business improvement.Learn More
Blog PostMar 27, 2020Effectively Manage Customer Complaints: 8 Challenges To OvercomeA CMS not only helps you manage customer complaints as they’re entered, processed, and completed, but also lets your customers know that you take their complaints seriously.Learn More
Blog PostMar 25, 2020The Value of the Contact Center AgentChanging customer demands, increased digitization and sky-high customer expectations mean that more is asked of and more is required of contact center agents.Learn More
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