Aptean Insights
Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
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Blog PostJan 11, 2022Building Better Customer Service in the Age of Amazon: 4 Tips for Your Logistics CompanyWhen you’re up against retail giants and slick logistics machines, continuously satisfying your customers can seem like a tall order, but it doesn’t have to be.Learn More
Blog PostNov 16, 2021How Aptean Routing & Scheduling Enables Broadline Food Distributors to Optimize OperationsTo efficiently manage the host of variables involved in broadline food distribution route planning, you need specialized software. Enter Aptean Routing & Scheduling.Learn More
Blog PostNov 8, 2021Rising Complaint Numbers – How To Prepare For What’s NextWith supply chain disruption likely to increase customer complaints further, it’s time to prepare your business for this upturn with a complaints management system.Learn More
Blog PostNov 3, 2021The Importance of Keeping Customers UpdatedUpdating customers is a vital part of the complaints journey. Explore how you can automate updates, boosting customer satisfaction and business efficiency.Learn More
Blog PostOct 26, 2021The C Suite Checklist: How to Answer the Top 5 Questions About Your Fleet's Operational and Financial PerformanceExplore the top 5 fleet performance metrics you should be tracking and how route optimization software can help you both track and improve them.Learn More
Blog PostSep 29, 2021The Value of SMS Communications in Complaint ResolutionSMS messages are often overlooked when it comes to optimizing your customer complaint communications, but they can hold the key to improving customer experience.Learn More
Blog PostAug 23, 2021The Heart of the Matter: The Importance of Robust Root Cause Analysis in Complaint ManagementAs the saying goes - prevention is better than the cure. And it’s certainly true when it comes to identifying root causes in complaints management. Discover how, now.Learn more
Press ReleaseMay 27, 2021Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards CeremonyAtlanta Group, Close Brothers and MotoNovo Finance Recognized for Service Excellence Powered by Aptean RespondRead more
eBookApr 15, 2021Aptean Retail ERP eBook: The Secret to Outstanding Customer ServiceHow can your business turn consumer responses into a learning tool, to enhance the retail experience and achieve that all-important 5 star ratingDownload
VideoMar 25, 2021Aptean RespondWatch
Blog PostMar 25, 2021Shoring Up Shelf Life Management in the Fresh Prepared Food IndustryOptimally managing inventory is critical to your business, but it can feel like an almost impossible task. That’s where a food-specific ERP solution comes in.Learn More
Blog PostMar 16, 2021What Can Businesses Do to Help Vulnerable Customers in South Africa?With economic and pandemic issues increasing in South Africa, it has never been more important to identify vulnerability and provide the appropriate support to every customerLearn More
Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.Learn More
DatasheetFeb 8, 2021Aptean Respond - Quality AcceleratorDrive Excellence in Your Customer InteractionsDownload
Blog PostNov 12, 2020A Fresh Look at Compliance: CX Friend or CX Foe?Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add.More
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