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- Blog PostAug 23, 2021The Heart of the Matter: The Importance of Robust Root Cause Analysis in Complaint ManagementAs the saying goes - prevention is better than the cure. And it’s certainly true when it comes to identifying root causes in complaints management. Discover how, now.
- Press ReleaseMay 27, 2021Aptean and Its Customers Win Gold at 2021 UK Complaint Handling Awards CeremonyAtlanta Group, Close Brothers and MotoNovo Finance Recognized for Service Excellence Powered by Aptean Respond
- eBookApr 15, 2021Aptean Retail ERP eBook: The Secret to Outstanding Customer ServiceHow can your business turn consumer responses into a learning tool, to enhance the retail experience and achieve that all-important 5 star rating
- VideoMar 25, 2021Aptean Respond
- Blog PostMar 25, 2021Shoring Up Shelf Life Management in the Fresh Prepared Food IndustryOptimally managing inventory is critical to your business, but it can feel like an almost impossible task. That’s where a food-specific ERP solution comes in.
- Blog PostMar 16, 2021What Can Businesses Do to Help Vulnerable Customers in South Africa?With economic and pandemic issues increasing in South Africa, it has never been more important to identify vulnerability and provide the appropriate support to every customer
- Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.
- DatasheetFeb 8, 2021Aptean Respond - Quality AcceleratorDrive Excellence in Your Customer Interactions
- Blog PostNov 12, 2020A Fresh Look at Compliance: CX Friend or CX Foe?Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add.
- NewsJul 5, 2020InsurTechDuty of care
- Blog PostJun 4, 2020Using Excellent Customer Service to Grow Your BusinessLearn more about the complaint journey and how the five stages present vital opportunities to show your customer you do care about them and their specific needs.
- Blog PostApr 13, 2020Leverage CMS Compliance Tools to Elevate the Customer ExperienceA complaints management system (CMS) can help provide the tools necessary to process improvements, manage complaints and ensure compliance.
- Blog PostApr 7, 2020Customer Complaints: Getting to the Root of the ProblemExplore how you can leverage your customer complaints and feedback with root cause analysis to drive business improvement.
- Blog PostMar 27, 2020Effectively Manage Customer Complaints: 8 Challenges To OvercomeA CMS not only helps you manage customer complaints as they’re entered, processed, and completed, but also lets your customers know that you take their complaints seriously.
- Blog PostMar 25, 2020The Value of the Contact Center AgentChanging customer demands, increased digitization and sky-high customer expectations mean that more is asked of and more is required of contact center agents.
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