Mitigate the Gap between Customer Expectations and Actual Experiences

Posted by

Complaints Management, Customer Experience

 

Mitigate the Gap between Customer Expectations and Actual Experiences

Did you know that a typical business only hears from 4% of its dissatisfied customers? Only 4%. So what is everybody else doing? Likely, they’re stewing silently in their frustration, and if not that, then they’re sharing they’re unhappy experience with others. This is particularly dangerous on expansive social media platforms.

The current market presents several challenges and chief among them is the stretching gap between customer expectations and actual experiences. As a business, not only do you want to meet your customers’ expectations but you want to exceed them, ensuring that your customers select your enterprise again and again over the rest of the competition.

Our newest whitepaper, Improving Your Customers’ Experiences, presents the challenges involved in managing customer experiences and complaints.

In this whitepaper, you’ll learn about how to improve your customers’ experiences, particularly as it relates to managing customer feedback.

Download your copy of the whitepaper Improving Your Customers’ Experiences, and visit our resource center for other available eBooks and whitepapers.