Whether you’re looking for industry insights, product details, upcoming events or our latest news—it’s all right here. Browse the categories below or get in touch with one of experts if you have a question.
- Blog PostAug 23, 2021The Heart of the Matter: The Importance of Robust Root Cause Analysis in Complaint ManagementAs the saying goes - prevention is better than the cure. And it’s certainly true when it comes to identifying root causes in complaints management. Discover how, now.
- Blog PostAug 5, 202111 ERP Implementation Best PracticesMake ERP implementation as easy as possible with these 11 best practices we’ve compiled from our customer's responses.
- Blog PostJul 29, 2021How Food and Beverage ERP Solutions Help Businesses Balance Quality, Safety and ProfitabilityFind out how food and beverage ERP solutions help you efficiently master three of the industry’s biggest challenges—quality, safety and profitability.
- Blog PostMay 26, 2021Exploring the Future of Food and Beverage with Phil Lempert at Aptean’s Food and Beverage ForumIn his keynote presentation at Aptean’s Food and Beverage Forum, Phil Lempert, shared six key changes in the food and beverage landscape. Find out what he had to say here.
- Blog PostMay 20, 2021Aptean Respond to Vulnerability: What the Pandemic has Meant for Our Customers and What We're Doing to HelpWe take a look at how the pandemic has impacted both the number of vulnerable customers and the wellbeing of employees—and set ourselves a challenge to help.
- eBookApr 15, 2021Aptean Retail ERP eBook: The Secret to Outstanding Customer ServiceHow can your business turn consumer responses into a learning tool, to enhance the retail experience and achieve that all-important 5 star rating
- Blog PostMar 29, 2021What Is Premiumization and How Is It Shaping the Beverage Industry?As consumers continue to seek out premium products, we take a look at that means for the beverage sector and what you can do to capitalize on this trend.
- VideoMar 25, 2021Aptean Respond
- Blog PostMar 24, 2021Build vs Buy: 10 Points You Need to Consider When It Comes to Complaints Management SoftwareDeciding if your business should build or buy software can be tough. So, we’ve collected the 10 key considerations when it comes to complaint management software.
- Blog PostMar 16, 2021What Can Businesses Do to Help Vulnerable Customers in South Africa?With economic and pandemic issues increasing in South Africa, it has never been more important to identify vulnerability and provide the appropriate support to every customer
- NewsMar 1, 2021KPMG and Aptean RespondKPMG and Aptean Respond
- Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.
- DatasheetFeb 8, 2021Aptean Respond - Quality AcceleratorDrive Excellence in Your Customer Interactions
- Blog PostNov 12, 2020A Fresh Look at Compliance: CX Friend or CX Foe?Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add.
- Blog PostNov 5, 20204 key considerations to ensure consistency and quality when project planningTake a look at the four key considerations to keep front of mind to ensure timely, cost-effective and successful projects, every time.
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