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- eBookApr 15, 2021Aptean Retail ERP eBook: The Secret to Outstanding Customer ServiceHow can your business turn consumer responses into a learning tool, to enhance the retail experience and achieve that all-important 5 star rating
- Blog PostMar 29, 2021What Is Premiumization and How Is It Shaping the Beverage Industry?As consumers continue to seek out premium products, we take a look at that means for the beverage sector and what you can do to capitalize on this trend.
- VideoMar 25, 2021Aptean Respond
- Blog PostMar 24, 2021Build vs Buy: 10 Points You Need to Consider When It Comes to Complaints Management SoftwareDeciding if your business should build or buy software can be tough. So, we’ve collected the 10 key considerations when it comes to complaint management software.
- Blog PostMar 16, 2021What Can Businesses Do to Help Vulnerable Customers in South Africa?With economic and pandemic issues increasing in South Africa, it has never been more important to identify vulnerability and provide the appropriate support to every customer
- NewsMar 1, 2021KPMG and Aptean RespondKPMG and Aptean Respond
- Blog PostFeb 18, 2021Mortgage Prisoners – What Steps Can the Industry Take to Help?We take a look at what financial services organizations can do to help and better communicate with borrowers trapped in unaffordable mortgages.
- Blog PostNov 12, 2020A Fresh Look at Compliance: CX Friend or CX Foe?Compliance is often framed as a necessary evil and barrier to customer experience (CX) programs — a cost center rather than a value-add.
- Blog PostNov 5, 20204 key considerations to ensure consistency and quality when project planningTake a look at the four key considerations to keep front of mind to ensure timely, cost-effective and successful projects, every time.
- NewsAug 17, 2020Global Banking & Finance ReviewKeep Calm and Automate
- NewsJul 5, 2020InsurTechDuty of care
- NewsJun 1, 2020Global Banking & Finance ReviewContingency comms: the key to crisis management
- Blog PostMay 28, 2020Managing Your Social Media Platforms and How a Complaint Management System Can HelpLearn more about how valuable a complaints management system (CMS) can be when it comes to managing your social media accounts.
- Blog PostMay 25, 2020Home Is Where The Heart Of Customer Experience IsAptean looks at some of the challenges associated with mobilising customer services teams in the financial services sector, and asks is a home working model sustainable?
- NewsMay 6, 2020Global Banking & Finance ReviewThe Attrition Mission