The Return on Investment Customers Receive on Maintenance
August 08, 2017
Consistently operating at peak performance and getting the most out of assets is a key objective for many companies. Implementing the right software solutions is how best-in-class companies are continuing to excel. Investing in a maintenance contract ensures that your company’s critical software is always at peak performance.
Considering software maintenance is similar to purchasing car insurance. The type of coverage you purchase directly correlates to the support and security you will receive in the event of an accident. Purchasing liability coverage will provide the minimum amount required by law, but that minimal amount may not be enough protection, which can result in a significant out-of-pocket expense. Purchasing comprehensive coverage may be costly, but you are protected should anything happen to your vehicle through no fault of your own. For example, if you are involved in an accident where you are at fault, liability insurance will pay to repair the damage to the other car up to the limits of your policy; you will be responsible for any cost above that and for the cost of repairs to your own car. Comprehensive coverage, on the other hand, would pay for repairs to both vehicles.
A software maintenance plan allows the same peace of mind as comprehensive insurance, the security of knowing that you have the necessary tools to allow your company to gain a general competitive edge. When customers think of maintenance, the first thing that comes to mind is access to technical support via phone, email, or the web support portal, but typically there is so much more. Customers who invest in Aptean maintenance have access to the Self Service portal, which provides access to a wealth of information. The resources include articles, support incident submission, management, and reporting. The portal also provides educational recordings, product downloads and documentation, and a community base where customers are able to communicate with one another. Through the portal, maintenance customers have access to view and manage company profiles, access to industry and technical bulletins, and the access to subscriptions to receive updates about their products and Aptean.
For many of our products, Aptean also provides a full catalog of courses through Aptean University for all maintenance customers. Through the use of this resource, maintenance users will have 24/7 access to diverse video libraries that help educate and encourage employees to be well trained so that they have the ability to supercharge systems and processes.
Maintenance also means having access to upgrades on solutions, which means that your company has state-of-the-art functionality to continue performing at their best. These upgrades include the newest releases, as well as any hotfix updates and service packs. Customers are able to receive access to new features and functionality that can help position your company to better meet your business objectives while implementing the latest technologies and best practices. Customers on maintenance contracts also have the ability to offer insight into the product roadmap. Customer advisory boards comprised of passionate hand-picked customers are able to provide their opinions for the direction of the product.
Investing in maintenance will ensure that your business has the coverage, support, and security it needs to operate at peak performance and ensure you are getting the most out your software solution from Aptean.