Aptean Insights
Ob Brancheneinblicke, Produktdetails, bevorstehende Veranstaltungen oder Neuigkeiten: Hier finden Sie alles. Durchsuchen Sie die folgenden Kategorien oder kontaktieren Sie einen unserer Experten, wenn Sie eine Frage haben.
Ausgewählter
- eBook 18 Nov 2024Food & Beverage 2025: Das sind die Trends für Wachstum und Effizienz!Dieser Bericht beschreibt die wichtigsten Trends, analysiert die zugrunde liegenden Daten und liefert der Leserschaft praktisch umsetzbare Erkenntnisse – für die täglichen Arbeitsabläufe ebenso wie für strategische Entscheidungen.
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- eBook 2 Mai 2024Expertenrunde: Belastbarkeit der Lieferkette und NotfallplanungEntdecken Sie, wie fast 75 % der Lebensmittel- und Getränkehersteller unerwartete Verluste aufgrund von Unterbrechungen der Lieferkette durch den Einsatz fortschrittlicher Risikobewertungs- und Notfallplanungstools reduzieren.
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- Blog Post 18 Juni 2024What Is Complaint Management Software and How Does It Work?In a regulated industry like financial services, optimizing your complaints handling function is key—let’s dive into how the right system does just that.
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- Blog Post 10 Jan 2024Complaint Handling Software: Benefits Beyond the Complaints TeamThe best complaint handling software delivers value to your customers and internal stakeholders right across your organization. Explore those benefits today.
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- Blog Post 14 Sept 2023Die 8 wichtigsten Vorteile der digitalen TransformationEs gibt einen guten Grund, warum die digitale Transformation auf jedermanns Agenda steht: Sie bringt Ihrem Unternehmen enorme Vorteile. Lassen Sie uns die acht wichtigsten dieser Vorteile aufschlüsseln.
Mehr erfahren
- Blog Post 1 Juni 2023How To Optimize Your Complaint Handling Process for Customer Service ExcellenceDiscover how to optimize your complaint procedure in each of the five key stages to secure better outcomes for both your customers and your business.
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- Blog Post 22 März 2023Creating World-Class Customer ServiceDiscover how boosting staff engagement and embracing technology can help you deliver excellent customer service in the age of social media and fierce competition.
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- Brochure 15 Feb 2023Aptean Respond: Driving Business Value with Effective Complaints HandlingSimplify complaint handling while improving outcomes and elevating customer experience with our case and complaints management software. Discover Aptean Respond.
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- Blog Post 26 Jan 2023Ownership and Accountability for Frontline ComplaintsWith more businesses securing first-point-of-contact resolutions, how can you increase ownership and accountability when managing frontline complaints?
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- Blog Post 18 Jan 2023Creating a Frictionless Customer Complaint JourneyOrganizations must ensure seamless end-to-end complaint experiences to retain customers. We look at how you can create a frictionless customer complaint journey.
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- Blog Post 5 Jan 2023Features to Look For in Customer Complaint Management SoftwareWhen evaluating the options, do you know which features separate the customer complaint management systems from the rest? Find out now.
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- Blog Post 27 Dez 2022Leveraging Complaints Data: Unlock the Value of Your DataThere’s untapped value at the heart of your complaints function—here’s how to unlock it and what it can do for your financial services business.
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- Blog Post 20 Dez 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?
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- Blog Post 15 Dez 2022Critical Complaint Handling KPIs for Driving Good OutcomesKPIs are critical for complaint handling, but are you tracking the right metrics to deliver the insights you need and drive improvement? Find out, now.
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- Blog Post 1 Dez 2022Automation on the Frontline of Customer Complaints in the Financial Services IndustryFind out how automation is the key to delivering significant customer experience improvements in financial services complaint handling.
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- Blog Post 9 Nov 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?
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- eBook 18 Okt 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions of the Complaints Coffee Club facilitated by Aptean and The Collaboration Network since January 2022.
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