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Blog Post 20 Dez 2022Customer Vulnerability: Ensuring Fair and Equitable Complaint OutcomesAs the vulnerable population in society rises, what can financial services businesses do to fulfil their duty of care for fair and equitable complaint outcomes?Learn More
Blog Post 9 Nov 2022The New Consumer Duty: The Time to Act is NowHow can complaints management systems and their associated data help financial services businesses ensure they’re ready for the new Consumer Duty?Learn More
eBook 18 Okt 2022Complaints Coffee Club 2022 – The UK’s Complaints Community ForumSnapshot of the interesting and thought-provoking sessions facilitated by Aptean and The Collaboration Network since January 2022.Download
eBook 12 Apr 2022Aptean Respond eBook: Achieving Customer Service ExcellenceCustomer success stories with Aptean RespondDownload
Success Story 21 Feb 2022Aptean Respond Case Study: BGL InsuranceComplaint management platform facilitates home-working while delivering operational efficiencies and customer service improvements.Download
Blog Post 7 Feb 2022How To Tackle Customer Vulnerability and Achieve Service ExcellenceIn the financial services industry, managing customer vulnerability is critical and if done correctly can be the route to service excellence. Find out how, now.Learn More
Blog Post 2 Feb 2022The FCA’s Proposed Consumer Duty: The Next StepWith the FCA’s New Consumer Duty in its second consultation period, take a look at what’s changed and what this means for the UK’s financial services sector.Learn More
Blog Post 23 Nov 2021Black Friday Shopping: Supporting Vulnerable CustomersWe look at how financial services businesses can ensure the fair treatment of their vulnerable customers at this busy time.Learn More
eBook 19 Nov 2021Aptean Respond eBook - Customer Vulnerability: Putting Guidance into PracticeHow Organisations Can Drive Positive Change and Support Vulnerability Within their Customer ExperienceDownload
Blog Post 4 Aug 2021The Role of Leadership Teams in Fair Customer TreatmentIn its guidance on customer vulnerability, the FCA highlights the role of senior leaders, but what does that really mean for your financial services business?Learn More
Blog Post 21 Juli 2021The FCA’s Proposed Consumer Duty: What Is It and What Does It Mean for the UK Financial Services Industry?And perhaps, more importantly, what does it mean for the UK financial services industry? Discover the key points in our latest blog.Learn More
Blog Post 16 Juni 2021Post-Pandemic: What's Next for Financial Services?Are you ready for the "new normal"? We take a look at the potential challenges of the post-pandemic financial services industry and how you can rise to them.Learn More
Blog Post 23 Feb 2021The FCA’s Business Interruption Insurance Test Case: What Now?Following the Supreme Court’s judgement on the FCA test case, we take a look at what it means for the insurance industry as a whole.Learn More
Blog Post 10 Dez 20205 Lessons Learnt From the Global Complaints LandscapeFor Australian financial services firms looking to comply with ASIC’s RG 271, there are various lessons that can be learnt from the global complaints landscape.Learn More
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