Enhance Customer Service.
Remove Paperwork and Simplify Daily Tasks
Our easy-to-use proof of delivery mobile app (available on both Apple and Android smartphones) eliminates the need for paperwork, manual data-entry and filing. Step-by-step screens ensure that drivers follow your processes and don't need to remember lengthy protocols. These streamlined procedures ensure everyone is happy—with increased productivity for you, simplified processes for your drivers and professional experiences for your customers.
Gain Real-Time Visibility
All data captured by your drivers is transmitted in real-time to the central management console. From here, you can track the progress of each driver, message individuals or groups, and view all POD data including images, signatures, debrief information and associated forms. This enables your central teams to better support drivers and proactively manage customer expectations if any issues arise.
Automate Customer Communications
Want to enhance your customer service without burdening your staff with extra work? Our electronic proof of delivery software automates communications including real-time ETA updates, imminent-arrival messages and post-delivery emails with POD. You can even provide customers with access to a delivery tracking portal. The results: a better customer experience and fewer inbound calls for your team to manage.
Customise Processes to Suit Your Business
Aptean Proof of Delivery puts you in control of all driver processes. With our flexible forms functionality, you can tailor the activities your driver completes depending on the type of job, product, service or customer contract. This ensures consistency whether you are managing multiple depots, individual drivers based from their home addresses or even a mixed fleet of employees and sub-contractors.
Big Benefits from Simple, Easy-to-Use Features
Easy-to-Use Mobile App (iOS and Android)
Whether your drivers use an Apple or Android smartphone, our user-friendly app completely replaces paper manifests and provides all the information a driver needs and guides them through the workflows that you have designed. This simplifies driver tasks and ensures all data is captured reliably across your entire operation, while delivering a consistent first-class service to your customers.
Customisable Central Management Console
The browser-based management console allows you to control and monitor daily progress, whether it’s from the office or on the go from your tablet or smartphone. The console provides at-a-glance visibility into your entire final mile, with clear color coding so you can see if drivers are behind or ahead of schedule and filters to focus on your top priorities.
Flexible Electronic Form Functionality
Create driver workflows tailored to your business such as vehicle checks, installation reports, damage accounts, customer satisfaction surveys and more. Forms can be triggered at key points in the delivery process including arrival at a customer site and even for each pallet, item or service that is being processed. Each form can consist of multiple question types for drivers to fill in, such as checklists, taking photos and requesting signatures. And best of all, the questions and flow of each form are all determined by you.
Accessible Strategic and Trend Data
You can access data in multiple ways to suit your operation. The reporting dashboard within the central management console collates key reports into easily digestible graphs for trend analysis, depot or team comparisons and daily KPI reporting. A reporting datamart can also be used to connect your business intelligence tools and run your own analysis and queries. Access to this wealth of data allows your management teams to identify opportunities and implement continuous improvements in your final mile operation.
Real-Time Customer Delivery Tracking
The track my driver portal gives your customer peace of mind and visibility of their driver's progress. With a map view showing real-time driver location and a dynamic ETA your customers are no longer chained by uncertainty and can continue about their daily activities, knowing exactly when they need to meet the delivery driver. This means no more requests to your call centers or delivery teams asking when the driver will arrive—freeing up precious customer service time and clearing your telephone lines.
Comprehensive Customer Notifications
Take the complexity out of keeping your customer updated with automated notifications. You can send time-slot reminders the day before delivery, morning-of-delivery notifications with a link to our track my driver portal, imminent arrivals messages when the driver is minutes away and emails following delivery that include the POD report for customer records. All of these messages can be automated to suit your needs and can be tailored for your brand, or those of the customers you deliver on behalf of, ensuring the customer feels valued and informed at every step of the journey.
Simple Driver Break Management
From the app, drivers are able to manage and record their meal or rest stops with the data fed back to central teams in real-time ensuring they have complete visibility of mobile activities. In addition, capturing driver break details increases the accuracy of ETAs and automated customer notifications to maintain excellent customer service.
Route Building and Sequencing Functionality
For operations that need to support ad-hoc schedules, our build and sequence functionality allows manifests to be built by the driver as jobs are collected and scanned. The app calculates an efficient route sequence with appropriate ETAs produced and fed back to the central console for full visibility. Drivers can continue to add more jobs and re-sequence throughout the day, as necessary.
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